This important job position is responsible for interacting with
customers and providing information in response to product or
The customer service advisor communicates with clients in
variety of ways; by telephone, by e-mail, fax, snail mail or
Some will spend most of their day on the telephone or
communicating with customers via computer, while others with
deal face-to-face with customers. It is worth thinking about
what kind of role you would like to play before applying for a
One part of the role could be to help customers with product
selection, or deal with after sales care. Solving customer's
problems and helping them with their product or service can
prove enormously satisfying.
On the other hand the incumbent will often deal with
complaints and will be required to calm and satisfy angry or
even aggressive customers.
Entering data onto a computer system, either while on the phone
with the customer or after (wrap up) may form part of the role.
Good keyboard skills are therefore required as well as a keen
eye for detail.
The working environment of the advisor is usually comfortable,
although if based in a call center can be rather noisy and
crowed depending on its size.
Work hours can be a standard 40-hour week or could be split into
shifts. Remuneration is usually awarded accordingly.
Qualifications needed range from none to a high school diploma.
Some specialist companies such as banks or Insurance companies
may even require a college degree. The job can prove interesting
to graduates, who often use it as a springboard onto other roles
in the company.
The customer service advisor could progress to team leader,
supervisor or manager.