Customer Satisfaction Awards Winners Announced

Over 500 business leaders and guests attended the inaugural UK National Customer Satisfaction Awards, organised by the Institute of Customer Service.

The awards are inspired by, and take as their benchmark, the consumer-led UK Customer Satisfaction Index (UKCSI).

They’re unique because they recognise and reward organisations who are adopting a top-level strategic view of customer service.


Hundreds of organisations from the private, public and third sectors entered and the chosen finalists all demonstrated consistent commitment to customers, innovation, sustainability and ethical strategies that build customer trust.

“The calibre of the organisations that entered this year’s Awards is a massive indication that customer service is fast becoming a key strategic business driver”, says Institute CEO Jo Causon.

She added: “We know that organisations who offer world-class customer service have the edge over their competitors and it was wonderful to see some of the UK’s top businesses - who between them employ 975,000 people and turnover £54bn each year – celebrating customer service excellence. “

UK Customer Satisfaction Awards winners and finalists:

Award for valued customer

Winner - Waitrose

Finalists:
Bupa
Lloyds Pharmacy
M&S Food
John Lewis

Award for most responsive organisation

Winner - Waitrose

Finalists:
Iceland
Bupa
M&S Food
Lloyds Pharmacy

Award for most trusted organisation

Winner – John Lewis

Finalists:
Boots
Waitrose
Bupa
M&S Food

Award for most reliable organisation

Winner – John Lewis

Finalists:
Bupa
Lloyds Pharmacy
Waitrose
Enterprise Rent-A-Car

Customer satisfaction innovation of the year

Winner – E.ON – Central Networks

Finalists:
Shepherds Bush Housing Group
LV=
OCS Group UK Ltd
Balfour Beatty - Construction Northern Ltd

Employee engagement strategy of the year
sponsored by Simplyhealth

Winner – LV=

Finalists:
Legal & General Investments
Merseytravel
UKFast
Boots

Eptica customer communication strategy of the year

Winner - CityClean - Brighton & Hove Council

Finalists:
E.ON – Central Networks
Prudential
Modern Housing Solutions
Surrey County Council

Best application of technology award

Winner - Skandia UK

Finalists:
Aberdeenshire Council
Skandia UK
Prudential
E.ON - Central Networks
Santander

Best customer satisfaction strategy award sponsored
by BPA Quality

Winner - Boots

Finalists:
Volkswagen Group UK Ltd
Soha Housing Ltd
Scottish Water
RBS International

Award for customer commitment sponsored by O2

Winner - SJD Accountancy

Finalists:
Nutricia
RM Education
Homebase
Barclays Wealth Banking Office

Power Train quality service provider of the year

Winner – Chess Telecom

Finalists:
Siemens
IT Solutions & Services
Lloyds Banking Group
East Riding of Yorkshire Council Leisure Unit
Teleperformance

Customer focus award

Winner - Homebase

Finalists:
Zurich
Corporate Risk
Mercedes Benz Retail Group UK Ltd
BMW (UK) Ltd
LOVEFiLM

Customer service leadership award

Winner - Candace Pridgeon, head of customer services, Bottomline Technologies

Finalists:
Annette John, customer service director, Nutricia
Jamie McDonald, customer service director, Modern Housing Solutions
Amanda Wilson, human resources manager, The Trafford Centre
Wendy Richardson, divisional director, Boots.

About the Institute of Customer Service

The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead and raise customer service performance and professionalism. Info: www.customerserviceconference.co.uk.

 

Read more customer service news