Customer Contact Innovation Awards Open

Nominations now open for entry to Customer Contact Innovation Awards 2012.

The Customer Contact Innovation Awards offer industry recognition for work that has made a significant impact on customer contact performance, operations and strategy in the last year.

Nominations are now invited from European centers for all categories including the highly-coveted Innovation of the Year.

 

Organized by the Professional Planning Forum - as part of their work to promote best practice in customer contact and to professionalise the role and contribution of analysts and planners these awards showcase initiatives that make customer contact a pleasure for customers and contact centers a great place to work.

As well as the prestigious Innovation of the year Award, and the public sector awards, judges look for outstanding success in contact center
planning, analytics, MI, reporting, quality, performance management and outbound. They are also excited by strategic innovation, use of social media and integration across the whole enterprise, including back office, field and retail.

Paul Smedley, Founder and Chair of the Professional Planning Forum, explained:

"We run these Innovation Awards because we want to show the huge progress that is being made in customer contact to improve life for both the customers and the employees and to demonstrate that planning analysts are often critical to making these improvements happen.

"Winning entries have to demonstrate measurable improvement, evidence of an integrated strategy for performance improvement and the role modelling of best practice. Entries are rigorously assessed by a team of judges."

Some of the organizations recognised to date:

Autoglass - The Innovation of the Year Award 2011 for their highly successful but radical approach to enterprise resource modelling.

Scottish Power - 2010 award for their industry-leading integration of workflow and workforce management in the back office

QVC - 2009 for their impressive and pioneering planning initiatives

EDF Energy - 2008 for their ground-breaking new end-to-end service delivery for new customers

Salford City Council - 2007 for their Think Customer initiative

Tesco - 2006 for a programme of change that took the stress out of their Christmas peak period and HBOS in 2005 for developing initiatives to improve work-life balance and schedule efficiency.

Nominations need to be registered by 27 October, 2011. Applicants should email awards@planningforum.co.uk or visit www.planningforum.co.uk for more information.

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