Council Awarded Customer Service Excellence
United Kingom - Wychavon rewarded for co-operation and willingness
Following an inspection Wychavon council have been awarded Customer Service Excellence.
Wychavon is the fourth council in the country and first
council in the West Midlands to achieve this.
The standard is a Government initiative that aims to promote
public services that are efficient, effective, excellent,
equitable and empowering.
The aim of the standard is for the citizen to be at the heart of public service provision.
With this in mind Customer Service Excellence was developed
to offer public services a practical tool for driving
customer-focused change within their organization.
Cllr. Paul Middlebrough, Leader of Wychavon said
"This is a brilliant result. The inspector was very
enthusiastic about the way we deliver our services and felt
three words summed up our approach - co-operation, willingness
and holistic. We were fully compliant in 46 out of 57 elements
and compliant plus in 10 areas. This was far more than the
inspector had awarded to any other organisation."
He continued: "This standard replaced Chartermark for which the
Council had previously achieved full corporate compliance .
Thanks go to all
those involved in the assessment and rest assured that we will
continue to work hard for customers and make improvements in all
areas - even
those where we already do well." Info:
www.wychavon.gov.uk.
