Consona Customer Management (CM) v7.0 Software Released
USA - Customer driven release delivers lower cost of ownership
Consona Corporation, a leading provider of customer
relationship management (CRM) and enterprise resource planning
(ERP) software and services, has announced the general
availability of Consona Customer Management (CM) Version 7.0
(v7.0), the code base formerly known as Onyx CRM.
Consona CM Version 7.0 is a 100 percent customer designed
release focused on two business themes: reducing the system’s
total cost of ownership for customers and increasing the
productivity levels of and quality of experience for users.
Tom Millay, general manager of Consona’s CRM products, said:
“The economy is beginning to pick back up, but its impact on all
of us has been deep. For one, we’ve all faced a stark reminder
about the value of productivity during tough times and measuring
return on investment. Our customers have echoed this sentiment
in their enhancement requests and, as a result, Version 7.0 is a
serious release with serious returns, which range from reducing
the infrastructure footprint, need for customizations, and
proprietary skill-set required to support the application, to
increasing the amount of the overall solution covered by
maintenance and delivering features that are going to give
anywhere from minutes to hours of productive time back to system
users.”
According to Tim Hines, vice president of product management for
Consona’s CRM products, v7.0 addresses more than one quarter of
Consona’s application enhancement request backlog. With the
version’s flagship feature, Consona Navigator, 68 percent of
customer enhancement requests around the search and task
management functions of the system have been fulfilled.
Highlights of v7.0 include:
- Search and work management improvements with Consona
Navigator, a new feature that allows users across sales,
marketing and customer service and support functions to easily
search, save, and manage any field or combination of fields and
act on the set of results.
- Usability improvements, including streamlined navigation,
improved forecasting and quoting functionality, and other
customer-requested features.
- A new Microsoft SSRS (SQL Server Reporting Services)-based
business intelligence integration and data model with
prepackaged dashboards and report templates across sales,
marketing and customer service and support functions.
- Compatibility with the latest Microsoft standards.
- Support for a cloud-based deployment option.
- Social CRM enhancements, including tagging functionality.
“We’re very pleased to deliver this kind of return to our
customers,” said Hines. “Consona has always been a proponent of
customer-driven development, founded on the sole idea that the
‘next new thing’ is not always the most practical. And while
this release sets our customers up for the future, via
cloud-readiness and progress on our long-term architectural
vision, it also remains packed full of the features our
customers have been asking for—the ones that will help them work
smarter and faster today.”
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer
relationship management (CRM) and enterprise resource planning
(ERP) software and services for companies of all sizes. Consona
serves more than 4,500 customers worldwide and across a variety
of industries, including manufacturing, distribution, financial
services, health care, high tech, and local government. Info:
www.consona.com.
