ConceptWave Order Care and Rapid CRM Certified
USA - Vendors fully completed TM Forum's Framework
ConceptWave Software Inc., a leading provider of
Communication Lifecycle Management solutions for the global
communications service provider market, announced today that its
product set has successfully completed TM Forum's Frameworx
Product Conformance Certification program.
ConceptWave's Order Care and Rapid CRM have been certified
conformant for Information Framework (SID) Release 9.0
Domains/Aggregate Business Entities and Business Process
Framework (eTOM) Release 8.0 processes.
The Information Framework certified include: Common Business
Entity, Customer, Product, Service and Resource.
The Business Process Framework processes certified include
CRM Support & Readiness, Customer Interface Management, Selling,
Order Handling, Service Configuration & Activation, Product &
Offer Development & Retirement, Service Development & Retirement
Process Mapping, and Resource Development & Retirement Process
Mapping.
Zarar Rana, ConceptWave President and CEO, said:
"ConceptWave has been committed to standards such as TM Forum
Frameworx as a way for service providers to constantly reduce
costs through operational efficiency and to accelerate delivery
of new products, while having the agility to meet market
changes."
"By conforming to Frameworx standards, ConceptWave's solutions
enable our customers to achieve faster time-to-market with
end-to-end order monetization."
ConceptWave led the industry by being one of the first companies
to obtain TM Forum Frameworx Product Conformance Certification,
granted in May 2010 for its Catalog Management version 5.0
product offering.
George Greenlee, TM Forum senior vice president of Product and
Portfolio Management, added:
"Today service providers are following standards-based processes
themselves and expecting their suppliers to provide
standards-based products by default," "ConceptWave's pioneering
and continuing involvement in the Frameworx Conformance
Certification program reflects the company's commitment to
standards and interoperability and reassures customers that are
seeking standards-based, cost-effective and flexible solutions."
TM Forum's Frameworx is a comprehensive suite of standards that
enable a service provider's business to run with maximum
agility, simplicity, and efficiency. Frameworx provides the
blueprint for effective operations, enabling service providers
to assess and improve business performance by using a proven,
service-oriented approach to operations and integration.
Frameworx Product and Solution Conformance Assessments enable
suppliers and service providers to verify a product or
solution's conformance to the Frameworx Business Process and
Information models. Through an independent and thorough analysis
of a supplier's self-assessment, the Forum scores adherence to
each model on a sliding scale and publishes a report detailing
the product or solution's level of conformance.
About ConceptWave
ConceptWave is a leading provider of customer, product, and
order lifecycle management solutions that enable communications
service providers to rapidly introduce new market offers and to
empower superior customer experience. ConceptWave's unique offer
is to provide an end-to-end catalog-driven suite of order
fulfillment automation software with ConceptWave Order Care(R)
and Rapid CRM. ConceptWave's products and solutions enable
service providers to address competitive requirements and
simplify the management of customers, products, and orders, for
any product, on any network, in any market, using any channel.
Info:
www.conceptwave.com /
http://www.tmforum.org/.
