Telecommunications Company, ComputerTel has launched a new
Customer Charter, to improve access to their services and
promote quality and consistency in their Customer Service
ComputerTel believes that this new Charter will help communicate
more effectively with their Customers, End Users and employees,
to offer expectations of the standard of service delivery to
Customer Service Director Sarah-Jane Heber-Hall, said:
"ComputerTel’s ethos is all about offering our customers the
best possible Customer Care we can, so we felt that the most
prominent way of showing our commitment to them, was to create a
The Customer Service team worked with all departments, to
produce a Charter that set acceptable but realistic targets that
we could measure and monitor annually, and ensure that promises
made in the charter are being met and hopefully exceeded.
This will allow us to ‘raise the bar’ in the following years
and continue to ‘go the extra mile’ to meet and hopefully
exceed, our customer’s expectations."
The purpose of the Charter is to tell customers the standards of
service to expect, what to do if something goes wrong, and how
to make contact with ComputerTel, quickly and easily. The
Charter helps internal and external customers to understand
clearly the services ComputerTel provide.
About ComputerTel Limited
ComputerTel is a well-established Telecommunications Company
specialising in the supply of Call Recording and Quality
Monitoring solutions, as well as Speech Analytics, PC Screen
Recording and software integration solutions, for compliance and
legislation requirements. All these systems have been designed
to improve call quality and productivity within the Contact
Centre and Service Industry market.
For a copy of the Customer Charter, visit