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clavero
Member
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# Posted: 7 Mar 2010 22:24
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i would like to find out what is customer services and some good examples of customer service practices in the 21st century
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RTJBEST
Member
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# Posted: 13 Mar 2010 07:40
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Good morning,
To me,
Customer Service can be describe as provision of services to customers before, during and after the purchase are made in our store or company.
Customer Service is about treating others as you would like to be treated yourself during the business transaction.
It is also how we are able to go extra miles to meet our customer needs and make them feel appreciated in doing business with us.
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GL_NorthEast
Member
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# Posted: 18 Mar 2010 03:18
Reply
I'd agree with all that, but maybe sharpen up the second point. Even better than treating people how I would like to be treated is trying to work out how they would like to be treated. We're all different and what works for me may not work for others. The hard work has to go into understanding the customer and their personal needs at that particular time and those particular circumstances.
But I know the point was well intended and it does set a minimum standard.
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jgdjgd
Member
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# Posted: 22 Mar 2010 04:18
Reply
customer service is exceeding the expectations of the customers from your product,service and quality
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debraclau
Member
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# Posted: 31 Mar 2010 04:57
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Up to me, customer service is exceeding the expectation of your customer. To exceed the expectations you should understand the possible expectations that your customer have.
Yes, I can help you explaining this in another way. For ex: A good sales Guy could sell anything to anyone. But a good customer support could make the same person to buy the same thing!..
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kirklott
Member
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# Posted: 9 Apr 2010 17:52
Reply
Have you seen the Jeff Bezos quote?
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kirklott
Member
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# Posted: 19 Apr 2010 13:01
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I produce customer service videos, and whenever I do research, the one thing I always hear is that the basics of good customer service are timeless.
That said, what I think makes customer service different in the 21st Century is the internet, and social networking. I think the quote below sums this up well.
"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."
-Jeff Bezos, Founder Amazon.com
At this link you'll find other customer service inspirations and quotes.
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Gary Coughlan
Member
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# Posted: 21 Apr 2010 03:08 Edited by: Gary Coughlan
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At Sixt we have undertaken a new approach to Customer Service, we have recognised the importance and impact of Social Media. We monitor the internet for any mentions of Sixt and we join the conversations in forums and on customers blogs. An example can be found on the following link.
http://apetcher.wordpress.com/2010/03/01/thumbs-down-for-sixt-ren t-a-car/
I would appreciate it if you could also consider sharing your own experiences and offer any advice on our blog http://www.sixtblog.co.uk/customer-service/
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daryamconsult
Member
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# Posted: 4 May 2010 03:20
Reply
1. Be Genuine
2. Provide information in a logical manner
3. Deliver what you promise
businessactivitytips.com
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