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CSM Community
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Customer Service Forum
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Incentives to Reps for Increasing Revenue
Author
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bfunk3778
Member
#
Posted: 12 Jan 2010 08:08
Reply
My company offers a SaaS model product that enables non-profits to raise more money online. Our service reps own their accounts and can have a direct impact on the amount of money an organization raises using our product.
We've set a baseline for average net revenue per account and are looking for X% increase. (TBD)
Does anybody have experience with incenting their reps in a situation like this? If so how have you seen it working so that it's good for the rep and good for the business? What %'s have you seen in give-back to the rep if any?
Thanks.
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