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CSM Community
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Customer Service Forum
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Communication Skills in Service
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fkrasovitzky
Member
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Posted: 3 Nov 2009 05:35
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I am putting together a service training program for a client and communication skills have come up as a very important topic given the current organization's culture. Does anybody know where I could get information regarding the importance of communication in service, attributes of effective communication, do's and dont's, exercises, etc. Do you know any book that covers these issues? Thank you very much. Fernando
passengerservicerepresentative
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Posted: 3 Jan 2010 22:19
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try "up in service" Ron Kaufman, might have something on his web site.
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