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Message |
key4174
Member
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# Posted: 15 Oct 2009 13:27
Reply
I have an interview on Monday for the role of customer services manager, which includes a 20min presentation followed by a 1 hour interview by a panel of 3. I have everything under control and I'm confident with interview situations, but there is one question I'm fighting with and I'm hoping I can find help on here.
The question is 'How do you feel your success should be measured?'
The company is an online retail company, and from what I understand the majority of orders come via email.
Any help would be appreciated
Thanks
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garyclem
Member
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# Posted: 16 Oct 2009 04:03
Reply
Your measurement systems should include
the introduction of a customer satisfaction survey
speed of delivery, ease of contact, etc
Customer Loyalty based on repeat orders
complaint measurement
These would be the starting point of customer service measurement
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key4174
Member
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# Posted: 16 Oct 2009 06:01
Reply
Customer Loyalty based on repeat orders and complaint measurements are two great one to include thanks, I've already penned customer satisfaction survey and product delivery.
I also like the idea of implementing my availablity.
Thanks for your suggestions
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claudia2009
Member
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# Posted: 4 Nov 2009 02:23
Reply
Hi
I hope you had a good interview..you could also add quck customer response to solving issues.
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RTJBEST
Member
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# Posted: 27 Nov 2009 15:18
Reply
I don't know how the interview when since I just joined the team and became member. In the future I will try to give my input.
Thanks.
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