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Customer Service Manager Forum
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johnny458
Username
johnny458
Topics amount
9
Replies amount
32
Recent topics posted
How much (customer service) is good enough?
How to introduce customer service & SLAs?
What is Quality?
Is it possible that quality is not a concern for any account?
Quality vs Quantity in Customer Service - How do you strike a balance?
Where does Customer Service start ?
What is the difference?
What were the lapses in Customer Service in these scenarios ?
As a good manager, what, do you think are your responsibilities towards your team?
Recent replies posted
How Well Do You Treat Your Internal Customers?
What customers value most?
Contracting inbound agents working from home
Agent attrition
In customer service, What do you think is more important in an agent, attitude or intellect?
Holiday Wishes
MY Team and I manage the Loyalty program
Getting "Serviced" in SA
salary negociation
Effect of Economic Crisis on Customer Service
How to deal with Internal customers ?
Question on how others do quality assurance for companies that they outsource to.
New to this forum
How would Live Chat affect Customer Service Metrics?
Incentive Package
Customer satisfaction on Freight, Aviation, Shipping, Cargo
SUGGEST SOME BOOKS ON BEHAVIOUR SKILLS FOR FRONT LINE EXECUTIVE
Best customer service leader
Can First Call Resolution and AHT work together?
Help Please!
do you believe that the customer is always right?
Quality Assurance Standards
Customer Service Metrics examples
Fragmented team
Hello from Australia
Forum activity
Customer Service Forum
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