College in Quest to Deliver Unparalleled Customer Service

Vovici, a provider of online survey software and enterprise feedback management (EFM) solutions, announce that Mount St. Mary’s College (MSMC), one of the nation’s premier colleges for women, is leveraging Vovici’s survey solution to deliver exceptional service to students at its two Los Angeles campus locations.

Sunnary Adeva, manager of institutional planning and research with Mount St. Mary’s College said:

“We know that when students are happy, they are more engaged with their faculty, classmates, community, and are ultimately better students and better citizens.”

 “We have a long history and a deep culture of providing exceptional service to our students, whether it is through the campus shuttle, the cafeteria, or through our whole host of services,” he added.

Using Vovici, MSMC deploys an annual Remarkable Service Survey, similar to a program service review. The results of the survey will help drive decisions and initiatives at the program level.

“We tie survey feedback to specific improvement objectives,” explains Adeva. “The managers of our service programs are challenged to take the survey results and present action plans for improvement to the college’s Remarkable Service committee. The college’s goal is to achieve an 80 percent or better Remarkable Service rating for all of its services.”

Established in 1925, MSMC is nationally recognized for its outstanding academic programs and its rigorous development of citizen leaders. MSMC turned to Vovici to help them maintain that edge during a time when other women’s colleges are dissolving. “We don’t want students to be content; we want them to feel like they are truly being serviced at levels far above their expectations,” says Adeva. “We know that when students are happy, they are more engaged with their faculty, classmates, community, and are ultimately better students and better citizens.”

MSMC’s selection of Vovici to elevate student satisfaction to new heights was an easy one, according to Adeva. In addition to features such as its
user-friendly online tutorials and the ability to analyze data quickly and easily, Adeva points to Vovici’s extensive service support as a standout
benefit.

“Across all vendors that I work with, Vovici has the best support experience by far. I can reach a live representative any time who is focused on not just meeting my needs but exceeding them,” a feature Adeva claims is especially critical to MSMC during larger survey projects.

“Vovici is delighted to partner with a respected institution such as Mount St. Mary’s College in its effort to provide remarkable service to the civic
leaders of tomorrow,” says Dave Capuano, vice president of marketing for Vovici. “Vovici’s survey solutions are being adopted by a growing number of the world’s leading educators to empower student engagement and satisfaction in a way that drives improvement and powerful results.”

Info: Business Wire / www.vovici.com

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