IQPC’s CEM for Utilities Conference: Reviewing Consumer Satisfaction in Utilities
24-25 May,
2011 at The Royal Palm in Miami, FL
Conference will bring together the top customer service, strategy, and energy efficiency executives .
Miami, FL--The customer satisfaction average for utility
companies in the US has fallen over the last five years due to a
combination of fluctuating pricing, botched smart meter trials,
and unreliable communication. This has made customers more
discerning.
As a result, utility companies are looking towards revamping their customer service value chain in order to become more responsive to a changing energy industry.
The PricewaterhouseCoopers’ Under Pressure – Utilities Global Survey revealed that the number one strategy that utility companies are using to beat the competition is customer service.
The CEM for Utilities Conference on May 24-25 at The Royal Palm in Miami, FL will bring together the top customer service, strategy, and energy efficiency executives of national utility companies with software developers, IT professionals, and communications specialists to discuss the latest challenges in developing CEM systems for utilities.
Energy companies on the agenda include:
Entergy
Centerpoint Energy
Duke Energy
Southern California Edison
Pepco Holdings
Reliant Energy
To see the complete program, view the brochure here.
If you would like to arrange an interview with one of our speakers, for featured content or more information on the conference, please contact Chris Archer, Online Content Manager for more information.
Chris Archer
IQPC
chris.archer@iqpc.com
(646)378-6097
About IQPC
As a result, utility companies are looking towards revamping their customer service value chain in order to become more responsive to a changing energy industry.
The PricewaterhouseCoopers’ Under Pressure – Utilities Global Survey revealed that the number one strategy that utility companies are using to beat the competition is customer service.
The CEM for Utilities Conference on May 24-25 at The Royal Palm in Miami, FL will bring together the top customer service, strategy, and energy efficiency executives of national utility companies with software developers, IT professionals, and communications specialists to discuss the latest challenges in developing CEM systems for utilities.
Energy companies on the agenda include:
Entergy
Centerpoint Energy
Duke Energy
Southern California Edison
Pepco Holdings
Reliant Energy
To see the complete program, view the brochure here.
If you would like to arrange an interview with one of our speakers, for featured content or more information on the conference, please contact Chris Archer, Online Content Manager for more information.
Chris Archer
IQPC
chris.archer@iqpc.com
(646)378-6097
About IQPC
IQPC produces more than 1,500 events annually around the world,
and continues to grow. Founded in 1973, IQPC now has offices in
major cities across five continents. IQPC leverages a global
research base of best practices to produce a cross industry
portfolio of information-sharing forums.
