CDC Software Enhances Customer Relationships

CDC Software Corporation, a hybrid enterprise software provider of on-premise and cloud technologies, announced the availability of Pivotal Sales Force Automation, a new sales module developed on its innovative Pivotal 6.0 CRM platform that automates sales processes and helps enhance relationships with customers.

The new Sales Force Automation application incorporates best practices along with functionality in account management, lead management and processing and configurable opportunity management.

Other features include executive level forecasting, group level forecasting, individual level forecasting, pricing and discounts, quote and proposal management, order capture, geocoding and mapping and configurable sales business logic.

CDC Pivotal CRM 6.0, built on the .Net Framework, is an agile business application development platform that optimises the use of Microsoft tools and technologies and features a suite of modular applications.

It provides task-based navigation, embedded Microsoft Office SharePoint Server and Microsoft Office System applications, easy customisation, a smart client user interface, high-user adoption and a low total cost of ownership (TCO).

With Microsoft SharePoint and Microsoft Visual Studio Form Designer embedded in Pivotal CRM 6.0, the CRM system can become a hub for all business activities and collaborations, allowing users to complete much of their daily work without having to switch back and forth between multiple applications.

Pivotal CRM also features easier customisation, enhanced searching and reporting, ease of use, and the flexibility to conform to the unique business requirements of a business, all of which help increase user adoption and lead to overall higher worker productivity.

According to a Gartner, Inc., July 28, 2010 Magic Quadrant for Sales Force Automation report by Robert P. Desisto, "Product-driven transactional sales organisations will find value in basic lead and opportunity management capabilities to reduce sales cycles and improve sales management visibility."

"CDC Software's new Pivotal Sales Force Automation solution can help businesses improve overall sales performance by efficient management of leads, opportunities, forecasting, quotes and proposals, and better monitoring of business performance, as well as optimised collaboration of sales data across individuals and teams," said Jason Rushforth, president of Front Office business for CDC Software.

"This new solution, with our award-winning Pivotal 6.0 platform, provides users with superior performance, usability, flexibility, and advanced integration with Microsoft technologies that can ultimately shorten the sales cycle and increase productivity, while helping create customers for life."

About Pivotal CRM

CDC Software's Pivotal CRM is a flexible, powerful customer relationship management solution for organisations that want to use CRM strategically by modeling, enhancing and streamlining their unique sales, marketing, and customer service processes. Built with the user experience in mind, Pivotal CRM offers significant flexibility and customisability, enabling organisations to tailor the system precisely to their users' needs.

About CDC Software

CDC Software (NASDAQ: CDCS), The Customer-Driven CompanyT, is a hybrid enterprise software provider of on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings. Info: www.cdcsoftware.com.

 

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