Cayman Islands Focus on Customer Service

Cayman Islands -- The Cayman Islands tourism industry has launched customer service programme that aims to consistently deliver superior standards.

US consultancy firm, The Freeman Group, have been contracted to implement the programme at a cost of approximately US$700,000 for the
three year programme. Up to 2,000 people in the Cayman Islands tourism industry will receive customer service training.

The programme will establish and implement minimum standards of quality for customer service in Cayman’s tourism industry; develop customer
service trainers and train tourism managers and make customer service levels measurable and accountable.

Minister for Tourism Charles Clifford said "The ultimate aim of the programme is to enhance the visitor experience".