Carillion Wins Innovation in Customer Service

More than 1,200 facilities management professionals and their guests gathered to celebrate the leaders and pioneers of the facilities management profession at a glittering BIFM Awards ceremony sponsored by Mace.

The BIFM Awards are the biggest and most influential networking event in the UK’s FM calendar. These established awards highlight and reward the excellence that exists in the FM industry.

This year’s entries were of an outstanding standard, demonstrating the widespread drive for and attainment of excellence in FM. The winners were announced by the evening’s host, former Cabinet Minister, Michael Portillo, and BIFM’s Chairman, Ian Broadbent.

This year’s winners are:

Innovation in Customer Service

Carillion Facilities Management won the award for their approach to customer experience which goes well beyond the norm and brings something unique to the FM industry. Their approach contains a number of elements – each is an innovative improvement that when brought together, bring a radical step change and sustainable differentiator.

Highly commended: Devonshire Square Management

Innovation in Products

Plastic Surgeon carries out cosmetic repairs to damaged interior or exterior surfaces, including glass, stone, brick, metal, ceramic, wood and plastic. The repairs save customers time and money, not to mention the environment by repairing rather than replacing.

Innovation in Technology and Systems

SGP with Altius Vendor Assurance: The Altius Vendor Assurance system delivers a step change in the FM supply chain and in the way that clients and suppliers interact. The system reduces risk for clients, reduces administration and introduces suppliers to new business opportunities.

Highly commended: Serco for Forth Valley Royal Hospital

Impact on Organisation and Workplace

Telefónica UK supported by ISS: The vision for Our Space was to create a welcoming, inspiring place to work that was grounded in our brand values, to have sustainability at its heart, using technology to help forge relationships and collaboration.

Highly commended: Balfour Beatty Workplace, BBC Workplace and ID:SR

FM Excellence in a Major Project

Serco won the awards for their involvement in the £300m Forth Valley Royal Hospital, which is the largest NHS construction project ever built in Scotland and one of the most modern and well equipped hospitals in Europe. The new hospital, which fully opened July 2011, is set in stunning surroundings with mature woodland, ponds, and courtyards.

Highly commended: KPMG for 15 Canada Square

Client of the Year

The Co-operative won the award for their continuing journey in delivering value added, innovative and business aligned FM services to the Co-operative family of businesses. Through a small team of highly skilled and experienced FM operators, they are directly contributing to the success of the organisation.

Highly commended: Everything Everywhere

Consultant of the Year

EC Harris is a leading international built asset consultancy, helping clients to make the most from their built asset investment and expenditure by finding ways of getting the most from the money spent on building, operating and owning assets. We combine knowledge, technology and professional skill to deliver positive outcomes.

Service Provider of the Year

Westway Services won the awards for their work on the hard services contract for M&S’s 14 general merchandising distribution centres. Westway has through innovation individualised the service delivery to each centre.

Highly commended: SitexOrbis for Aura online workflow system.

Communications and Marketing

HSS Hire won this award for a truly integrated and 360° marketing programme that has successfully repositioned HSS by showcasing what the firm is really capable of and better aligning us to their FM customers. Better Equipped portrays a consistent and professional image of our company and considers the customers and builds the brand at every touch point.

Highly commended: Liz Kentish Coaching and Managed Support Services.

Sustainability and Environmental Impact

Modus Services won the award for Project 10 which was conceived and implemented to reduce CO2 emissions from the MOD Head Office Estate by 10% in a year. This is part of the Modus Sustainability Agenda that has achieved successes including zero waste to landfill, 45% of waste recycled, 1.6m KgCO2 reduction and the generation of biodiesel.

Judges Special award

PriDE for Headley Court Rehabilitation complex for wounded service personnel.

Facilities Manager of the Year
 

Chris Stoddart, Cushman & Wakefield

Chris Stoddart, won this prestigious and much-coveted award. Chris has been involved with the Heron Tower since mid-2010. The 755ft, 46-storey structure on London’s Bishopsgate includes offices, retail, parking and a restaurant and sky bar on the top floors. Prior to that Stoddart was director at Arnage Projects, head of asset management at Cyril Sweett and also spent more than 10 years in the facilities management function at Citigroup.

Highly commended: Kate Morris from The Co-operative

Overall Industry Impact

Lionel rodgers

Presenting the awards alongside Portillo was BIFM chairman Ian Broadbent - after arriving at the ceremony by rather unusual means. Ian ran, cycled and canoed the 228 miles from Yorkshire in the hope of raising over £5,000 for Macmillan Cancer Support, the BIFM Chair’s Charity.

Mr. Broadbent said:

“Many congratulations to the winners and to the highly commended FMs at this year’s fantastic ceremony. The quality of this year’s entrants was extremely high and picking the winners was possibly even tougher than my 228-mile challenge. The BIFM Awards is the social and networking highlight of the year, and this year certainly did not disappoint. May the next year see our profession continue to evolve and our practitioners continue to thrive. We at the BIFM are already looking forward to next year’s awards.”

After dinner, everyone was treated to an engaging speech from disabled model Shannon Murray, before dancing the night away to The Supanova Dance Orchestra and enjoying a charity casino sponsored by Charlton House and Lusso.

For further detail on the award winners and the shortlists, visit www.bifm.org.uk/awards2011.

 

About the British Institute of Facilities Management (BIFM)

The BIFM is the ‘natural home’ of facilities management in the UK. Founded in 1993, the Institute provides information, education, training and networking services for over 12,000 members – both individual professionals and organisations. The Institute is inclusive, working across related disciplines and forming alliances with like-minded professional bodies. Increasingly international in outlook, the BIFM is a founding member of both EuroFM and Global FM. BIFM’s members are responsible for many of the services that support business and other organisations, including business continuity, health & safety, space planning, energy management, maintenance and catering.

For more information visit www.bifm.org.uk or telephone 0845 058 1356.

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