Caribou Coffee Named Customer Service Champion

Caribou Coffee, the second-largest company-owned premium coffeehouse operator in the United States, has been honored with a prestigious award for customer service.

The company is the only specialty coffee company to be recognized in this way this year.

Darren Miles, senior director of operations for Caribou Coffee said:

"We want to be more than a coffeehouse to guests. At Caribou Coffee, we strive to be the community place that people love, with a service experience that feeds the soul."

"The guest is what’s most important to us, and making them feel they had a rewarding experience is how we provide exceptional guest service."

The Customer Service Champion award is based on customer feedback during 2010.

“Exceptional guest service has always been a part of our culture at Caribou. This is a wonderful opportunity for us to refresh our focus and stand out even further” added Darren.

About Caribou Coffee

Caribou Coffee Company, Inc., founded in 1992 and headquartered in Minneapolis, Minnesota, is the second largest company-owned premium coffeehouse operator in the United States. Caribou Coffee sells products to grocery stores, mass merchandisers, club stores, office coffee and foodservice providers, hotels, entertainment venues and e-commerce channels. Info: http://www.cariboucoffee.com.

 

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