Call Center & Customer Service Awards Winners

The "best and brightest" shining stars of customer service have been revealed at a lavish awards ceremony held in the London Hilton.

The event saw the coming together of the 2011 European Call Center Awards and the National Customer Service Awards, in what head of judges Claudia Hathway deemed a successful move "to create one single event that celebrates the best and the brightest the industry has to offer."

Guests in the packed ballroom were treated to a barrage of one-liners from comedian Stuart Francis.

The funny man was complimented by a dance routine from Britain's Got Talent stars Twist and Pulse, before the serious business of recognising the individuals and teams deemed by the judges to have that something
special.

In order of presentation, those who took home trophies were:

Young Customer Service Professional of the Year. Sponsored by LV=

Winner: Ali Cox, Richmond Housing Partnership

Frontline Professional of the Year. Sponsored by Experian

Winner: Steven Cairns, Telefonica O2
Highly Commended: Craig Stewart, Barclays Wealth

Team Leader of the Year. Sponsored by Calcom

Winner: Natalie Burke, One Vision Housing
Highly commended: Marion Morrison, Barclays Stockbrokers

Small Contact Center of the Year (fewer than 100 seats). Sponsored by Journey Call

Winner: AmicusHorizon
Highly commended: TM Lewin

Large Contact Center of the Year. Sponsored by Sabio

Winner: Sage (UK) Ltd
Highly commended: Global Bilgi

Best Outsourcing Partnership. Sponsored by Bosch Communication Center

Winner: Sitel & Lifescan
Highly commended: 60K/BE

Manager of the Year. Sponsored by Bright UK

Winner: Neil Kenwright, One Vision Housing

Senior Manager of the Year. Sponsored by BT/Avaya

Winner: Anton Manley, HEROtsc

Back office team of the Year

Winner: LHA-ASRA Group - Service Delivery Team

Best Use of Technology. Sponsored by Sabio

Winner: Kiddicare

Best Online Customer Service. Sponsored by Nuance

Winner: Amara

Best Customer Service in Financial Services. Sponsored by MEM Consumer
Finance

Winner: LV= GI Sales & Service

Best Product at Call Center Expo. Sponsored by CC Expo

Winner: VoiceSage

Frontline team of the year. Sponsored by O2

Winner: E.ON - Caring Energy

Complaints team of the year. Sponsored by Veolia Water

Winner: E.ON - SME Complaints Team

Employer of the Year. Sponsored by Procter

Winner: John Lewis
Highly commended: LV=

Best Improvement Strateg. Sponsored by Aquira

Winner: Orange (Everything Everywhere)
Highly commended: Capita - Glasgow Life & Pensions Contact Center

Corporate Social Responsibility Award

Winner: Transform Sandwell Customer Services

Lifetime Achievement Award. Sponsored by Top 50

Winner: Paul Cooper

Best Customer Service Operation. Sponsored by Aspect

Winner: DRL Limited (Appliances Online)
Highly commended: Lebara Mobile

About The European Call Center & Customer Service Awards

As a result of merging the National Customer Service Awards and the European Call Center Awards, the European Call Center & Customer Service Awards offer a single platform to demonstrate customer service and contact center excellence through a series of new and refreshed
categories which cover everything from 'Best Outsourcing Partnership', and 'Frontline Professional of the Year' to 'Best Online Customer
Service'. Entries are encouraged from all sectors, and all companies, big or small. Info: http://www.callcenter.co.uk.

About UBM Live

UBM Live is a leading international provider of integrated media solutions. Working throughout various market sectors including Air Traffic Control, Care, Customer Management, Digital Marketing, Energy, Facilities Management, Fire, Health & Safety, Interiors, Leisure, Security and Venues, UBM Live produces a wide range of exhibitions, awards & events, publications, conferences, digital products and directories. Info: www.ubm.com.

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