Welcome to our Directory of Call Centre Websites. Here you will find an up to the minute listing of useful sites.

 

Call Center Basics: Learn the basics of what a call center does
http://www.callcenterbasics.com

Call Center Journal : Journal for Call Center professionals. http://www.callcenterjournal.com/

Ansapoint : Call center software and white papers.
http://www.ansapoint.com/

APCCN: Asia Pacific Call Centre News service.
http://www.apccn.com/

Call Centers: Documents assembled by Assembled by Carter McNamara, PhD
http://www.mapnp.org/library/customer/cll_cntr.htm

Call Centre City: Information about the call center industry in South Africa
http://www.callcentrecity.com/

CallCenterDepot.com: Call center resources.
http://www.callcenterdepot.com

The Call Center Directory: Discussion forum, directories.
http://www.prefsolutions.com

Call Center Learning Center: Free articles and call center industry yellow pages.
http://www.call-center.net

Call Center Magazine: Online Magazine for call center managers.
http://www.callcentermagazine.com

Call Center Management Review: Magazine for call center operations.
http://www.ccmreview.com

Call Center Network Group: Contact center managers network.
http://www.ccng.com

Call Center News: Call center news site.
http://www.ccnews.com

Call Center Forum: Yahoo Discussion Forum:
http://finance.groups.yahoo.com/group/callcenters

CallCenterOps: Resources for real time call centre operations.
http://www.callcenterops.com 

Call Center Network Group: Connecting people of the call center world.
http://www.ccng.com/events.asp  

Call Centre Managers Forum: Forum for call centre managers.
http://www.callcentres.com.au

European Centre for Customer Strategies: European website for customer contact strategies.
http://www.eccs.uk.com

Ethics & The Call Center: Website about ethics and the call center.
http://cccsep.freeservers.com

Professional Planning Forum: Planning for contact centers.
http://www.planningforum.co.uk

TelePlaza: Call center resources and information.
http://www.teleplaza.com