Joining a call center association
could help you in your call center career development.
Whether you are a call center manager or call center
operator, a call center association could provide you with
useful call centre resources as well as a network of call
center professionals in your area.
Now renamed PACE (the Professional Association for Customer
The American Teleservices Association (ATA) represents the
call centers, trainers, consultants, and equipment suppliers
that initiate, facilitate, and generate telephone, Internet,
and email sales, service, and support
The ATA’s mission statement is to lead the call and contact
centre industry and to promote professionalism, growth and
ethical behavior. Its success has been built on its
everlasting commitment to the development of a professional
and ethic call centre industry in Australia.
>> Call Center Network Group
CCNG is the number one industry advocate for call center
managers -- providing programs on a local, regional,
national and virtual basis. Come see how you can grow as a
call center professional and expand your contribution across
your organization and throughout the industry.
>> CCA UK
The CCA is the professional body for customer contact. With
over 800 corporate members this represents over 3,500 senior
practitioners, employing between 20%-30% of the total
contact centre population within the UK market.
The Telework Association also known as the TCA is Europe's
largest organisation dedicated to the promotion of
teleworking. Over 2,000 people and organisations have joined
since 1993. The TCA believes that teleworking can benefit
people by increasing the quality of life and improving
access to work.
>> The Customer Contact Management Association
The CCMA of Australia provides a forum where contact centre
industry professionals can interact with their peers
locally, nationally and as part of an international network
Association Francaise des Centres de Relation. French based
customer relations and call centre association. (Offline?)
The Call Centres Net website is a central hub for the
contact centre community and acts as a portal to a
comprehensive range of information related to the Australian
and Asia Pacific contact centre industries.
Formed in 1986, TUANZ is a not-for-profit organisation
representing the end-users of telecommunications in New
Zealand. Our mission is to raise New Zealand into the OECD’s
Top 10 countries in information and communications
technologies with a special focus on communications.
>> Call Center Forum
The Call Centre Forum of Germany. Germany's leading resource
for call centre professionals.
Swiss Call Association providing call centre network,
community and resources.
Customer contact website from Italy with a wealth of useful
call centre information and tools.
The MCCA is an industry association comprised of excellent
Manitoba companies and organizations in the customer contact
The Ottawa Regional Call Centre Association or ORCCA is
dedicated to the advancement of the contact centre
profession and industry throughout Canada's National Capital
The Call Centre Management Association of the Netherlands.
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