Call Center Associations
Joining a call center association could help you in your call center career development. Whether you are a call center manager or call center operator, a call center association could provide you with useful call centre resources as well as a network of call center professionals in your area.
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ATA
The American Teleservices Association (ATA) represents the call
centers, trainers, consultants, and equipment suppliers that
initiate, facilitate, and generate telephone, Internet, and email
sales, service, and support
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ATA
The ATA’s mission statement is to lead the call and contact centre
industry and to promote professionalism, growth and ethical behavior.
Its success has been built on its everlasting commitment to the
development of a professional and ethic call centre industry in
Australia.
CCNG is the number one industry advocate for call center managers --
providing programs on a local, regional, national and virtual basis.
Come see how you can grow as a call center professional and expand
your contribution across your organization and throughout the
industry.
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CCA UK
The CCA is the professional body for customer contact. With over 800
corporate members this represents over 3,500 senior practitioners,
employing between 20%-30% of the total contact centre population
within the UK market.
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CTA
The Telework Association also known as the TCA is Europe's largest
organisation dedicated to the promotion of teleworking. Over 2,000
people and organisations have joined since 1993. The TCA believes
that teleworking can benefit people by increasing the quality of
life and improving access to work.
The CCMA of Australia provides a forum where contact centre industry
professionals can interact with their peers locally, nationally and
as part of an international network of associations.
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afrc.org
Association Francaise des
Centres de Relation. French based customer relations and call centre
association.
The Call Centres Net website is a central hub for the contact centre
community and acts as a portal to a comprehensive range of
information related to the Australian and Asia Pacific contact
centre industries.
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tuanz.org.nz
Formed in 1986, TUANZ is a not-for-profit organisation representing
the end-users of telecommunications in New Zealand. Our mission is
to raise New Zealand into the OECD’s Top 10 countries in information
and communications technologies with a special focus on
communications.
The
Call Centre Forum of
Germany. Germany's leading
resource for call centre professionals.
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Callnet.ch
Swiss Call Association providing call centre network, community and
resources.
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Club-cmmc.it
Customer contact website from Italy with a wealth of useful call
centre information and tools.
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mcc.mb.ca
The MCCA is an industry association comprised of excellent Manitoba
companies and organizations in the customer contact sector.
The Ottawa Regional Call Centre Association or ORCCA is dedicated to
the advancement of the contact centre profession and industry
throughout Canada's National Capital Region
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ccma.nl
The Call Centre Management Association of the Netherlands.

