British Airways Call for Customer Service Improvements
by CSM Reporter
UK -- Leading airline British Airways (BA) has called for customer service
quality targets to be improved at London's Heathrow Airport.
The airline has asked the Civil Aviation Authority (CAA) not to
delay the
introduction of new customer experience targets.
BA has also made public it's concerns about security control
posts and the effect they are having on flight take-off times.
The airline is to provide the CAA with evidence for a review of
BAA
airports which is currently taking place.
