Bosch Center to Increase its Service Profile
USA - Customizable services provide customer solution
Bosch Communication Center, an international Business Process
Outsourcing (BPO) service provider, is implementing its strategy
systematically and is strengthening its position as a provider
of complex, technology-based services.
"We are further developing our service portfolio, using a
targeted approach, and we are focusing on our core areas in
particular - those areas in which we can draw on many years of
experience," says Bernd-Otto Schirrmann, Head of Bosch
Communication Center.
Core areas in focus
As part of this development, Bosch Communication Center is
focusing on two selected areas of its service portfolio.
Currently under the spotlight is the area of complex technical
services. Bosch Communication Center has established itself as a
provider of both IT and technical support for clients such as
Infineon, Konica Minolta and Lenovo offering a portfolio of
complex, customizable services ranging from technical helpdesk
and IT hotline services to field service management.
Based on its extensive experience of providing specialist
services to clients such as airlines, tour operators, hotel
reservation portals, business travel providers and travel clubs,
the tourism sector is the second area in which Bosch
Communication Center is aiming to grow in the future.
Expanding the international network
Furthermore, Bosch is now integrating new communication channels
such as social networks and is offering its services in
additional languages. The BPO service provider opened new
locations in the Philippines, Brazil and Portugal last year
thereby extending the range of languages in which it provides
services to include Chinese, Japanese, Korean and Portuguese.
Preparations are currently underway for the opening of a new
site in Russia for the Eurasian region, planned for autumn 2011.
"This initiative is part of our strategy of increasing our
presence as an international Business Process Outsourcing
service provider in the world's growth regions," explains
Bernd-Otto Schirrmann.
Modular services and tailored solutions create added value
Bosch Communication Center's portfolio of services, which ranges
from classic communication and security solutions to managing
numerous business processes, is provided in the form of service
modules, which can be combined and added to meet the individual
needs of the client.
The portfolio includes Trustcenter Services for secure communication and data transfer, as well as a wide variety of reporting solutions and detailed analysis of customer communication, among other services. These services enable companies to react quickly and flexibly to individual sector and customer-related challenges and to access valuable information.
"By focusing on our core areas, we are raising our service profile and increasing our industry expertise while also continuously increasing the differentiation between ourselves and our competitors in the eyes of our clients," explains Bernd-Otto Schirrmann..
About Bosch
Bosch is a leading technology and services company with the
ambition to enhance quality of life with solutions that are both
innovative and beneficial. Info:
www.boschcommunicationcenter.com.
