Best Customer Service and Support Award for Kinetic Data
USA - Kinetic Data named as a leader at 2010 Best Customer Service and Support Awards by BMC Remedy User Group
Independent community of BMC Remedy users recognizes vendor
for outstanding customer service and support at annual WWRUG
Conference.
Kinetic Data, a leading provider of
third-party business service management (BSM) tools built on the
BMC Remedy Action Request (AR) System platform, has announced
it has been recognized for outstanding customer service and
support by the independent Remedy user group community.
The company received the "Best Customer Service and Support" award at the annual World Wide Remedy Users Group (WWRUG) Conference. This follows the company’s “Innovator of the Year” award from the 2009 WWRUG event.
Ben Cantatore, Remedy manager at Emerging Health IT, said:
"Kinetic Data has always provided us with exceptional service
and a rapid response. It’s no surprise that the BMC user
community recognizes them as having the best customer service.
They certainly deserve the award."
Kinetic Data provides customer service through its online
support center, which consists of forums that enable customers
to submit and track the status of issues, questions, and
enhancement requests. The forums also give access to frequently
asked questions and other product-related discussions. The
company also provides phone and email support.
The independently run Remedy User Group conferences bring
together BMC Remedy users, partners, and thought leaders to
facilitate in-depth technical tutorials and discussions of
real-world products and services that can maximize BMC
customers’ investments in BMC products. Kinetic Data was a
sponsor of WWRUG10, which took place Oct. 18–22, 2010 in Las
Vegas. As a participant, the company provided training classes
that demonstrated how Kinetic Data tools leverage the value of
BMC Remedy throughout the entire enterprise, as well as other
valuable content.
Kinetic Data software applications enable corporations to
implement an enterprise wide service support strategy upon a
single architecture—BMC Remedy—allowing visibility and control
across all service entities within an organization. The company
is widely recognized for its catalog of products, which include
service request management and enterprise survey management, as
well as online calendar and problem collaboration tools.
About Kinetic Data, Inc.
Kinetic Data is one of the largest third-party BMC Remedy
software companies in the world, offering the most extensive
portfolio of third-party, “built on BMC Remedy,” packaged
applications available. A BMC Remedy Technology Alliance Partner
since 1999, Kinetic Data has helped over 200 Fortune 500 and
government customers implement BSM and
service delivery management (SDM) applications aligned with ITIL
best practices. In 2009, at the World Wide Remedy User Group
(WWRUG09), Kinetic Data was named “Innovator of the Year” by an
independent group of BMC Remedy users. Info:
www.kineticdata.com.
