Banking Staff Receive Customer Service Award
United Kingdom -- The Middlesbrough branch of the Royal Bank of Scotland
has been recognised as the top site in the UK for customer service.
The team beat off stiff competition from 650 other UK branches,
in the Royal Bank of Scotland’s service level measurement
program.
As part of the program all branches are monitored to make sure
that high standards are maintained and where necessary,
improvements made.
The program, which has been running for several years, solicits
feedback from customers to build up a picture of service levels
from the customer’s point of view.
Paula Flanagan, regional manager at The Royal Bank of Scotland
presented the Customer Driven Branch Award to members of the
Middlesbrough staff.
