Avendra Ramps Up Customer Care Organization

Avendra has announced changes to its Customer Care organization designed to support its growing portfolio of customers.

Avendra, a leading procurement service provider, say the changes to its Customer Care organization are designed to support its growing portfolio of customers.

With over 50 associates dedicated to assisting customers across North America, using leading edge technology solutions and recently revamped processes that more tightly integrate its various resources, Avendra has all the elements in place to ensure customers continue to receive best-in-class customer service.

Robert Waggoner has joined Avendra’s executive team as senior vice president of Sales and Customer Care. In this new role, Bob provides leadership and direction for Avendra’s critical customer-facing departments, including Sales and Implementation, as well as Account Management, Field Support and Customer Service. His primary objective will be to expand and coordinate the support and services these teams provide to customers throughout their relationship with Avendra.

In addition, Angela Eberhart has been promoted to the new role of vice president of Account Management. Angela’s extensive knowledge of Avendra’s operations, coupled with her strong client relationships, allow her to customize and deliver the appropriate services that maximize the value provided to clients.

Herman Schumacher has been promoted to vice president of Field Support and Customer Service. Herman’s prior experience at Avendra and in various roles in the hospitality industry, together with his strong operational expertise will enable him to successfully – and synergistically – direct Avendra’s regionally-based Field Support associates as well as the Maryland-based call center, to deliver exceptional customer support.

“Based on our commitment to supporting our customers, as well as the evolving needs of our business, we have made these changes in order to best align the deep talent of this organization with the dynamic business environment,” explains Avendra’s Chief Operating Officer Wolfram Schaefer.

“The new organizational structure will enable an integrated and seamless approach for our customers; from the initial sales efforts to the ongoing support of both headquarter offices as well as their operating locations, enhancing our ability to deliver unsurpassed value to our clients.”

About Avendra

Avendra is North America’s leading procurement services provider serving hospitality-related industries. Avendra customers gain access to contracts leveraging $3 billion of annual purchases, expert advisory services and in-depth purchasing data and analysis. Through Avendra, customers obtain substantial savings on their purchases and other value added services to improve their operations and bottom line results. Formed in 2001, the company is headquartered in Rockville, MD and has regional offices throughout North America. Info: www.avendra.com / www.prweb.com.
 
 

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