Avaya Awards 'Technology Leadership in the Contact Centre' Prize to Sabio
United Kingdom - Prestigious award reflects Sabio's success in working with complex customer requirements
L-R: Jan Lawford, Avaya's Senior Director EMEA Channels, Adam
Faulkner, Sabio Director and Alan Baratz, Senior Vice President
of Global Communication Solutions, Avaya
Sabio, the specialist contact centre systems integrator, was
awarded Avaya's prestigious 'Technology Leadership in the
Contact Centre' award at the enterprise communications vendor's
major European Channel Partner Conference held in Barcelona
earlier this month.
The award reflected Sabio's success as a leading Avaya Platinum
Partner, and the company's continued ability to build and deploy
innovative solutions - based on Avaya Aura and Avaya Workforce Optimisation technologies - that meet today's complex customer
requirements.
A key factor behind Sabio's achievement at Avaya's 2010 European
Channel Partner awards was its recent success in securing a
landmark international Avaya Workforce Optimisation contract
with the global leader in international express shipping.
The project, which involves an Avaya Aura Workforce Management deployment across 20 global sites and over 2,000 users initially, confirmed Sabio's technology leadership and clearly demonstrated Avaya Aura Workforce Optimisation's ability to help organisations create a differentiated customer experience.
Jan Lawford, Avaya's Senior Director of EMEA Channels,
commented:
"Sabio has a track record of success with Avaya, not just in
securing the level of business required to maintain Avaya
Platinum Business Partner
status, but also in identifying and developing the
applications-led projects that can deliver real benefits for
customers."
She continued:
"Sabio's recent international WFM project success is a landmark deal for Avaya Aura Workforce Optimisation, and we look forward to the project's development and its successful deployment over the coming months."
Sabio Director, Adam Faulkner, added:
"As the leading Avaya Platinum Business Partner focused on
contact centre customers, Sabio has the skills, knowledge and
expertise needed to help organisations place Avaya Aura contact
centre solutions at the heart of their business. That's why we
were proud to win the 'Technology Leadership in the Contact
Centre' award and why we'll be working hard through 2011 and beyond to
continue delivering exceptional customer contact strategies,
applications and solutions based on Avaya's impressive contact
centre and unified communications solutions."
About Avaya
Avaya is a global leader in enterprise communications systems.
The company provides unified communications, contact centers,
data solutions and related services directly and through its
channel partners to leading businesses and organizations around
the world. Enterprises of all sizes depend on Avaya for
state-of-the-art communications that improve efficiency,
collaboration, customer service and competitiveness. Info:
www.avaya.com.
About Sabio
Sabio is a specialist contact centre systems integrator
focused on delivering exceptional customer contact strategies
and solutions based on best-of-breed technologies from leading
organisations such as Avaya, Nuance and Verint. Sabio offers
business consulting, systems integration and managed services
and has worked with many major organisations across the UK
including egg, HomeServe, Leeds City Council, Newport City
Council, Pitney Bowes, Scottish Widows, Student Loans, Thames
Water and Yorkshire Building Society. Info:
www.sabio.co.uk.
