AppRiver Wins International Service Excellence Award
Customer Service Institute of America Recognizes AppRiver
AppRiver, LLC, a leading provider of e-mail messaging and Web
security solutions, today announced it has been named winner of
the Customer Service Institute of America (CSIA) International
Service Excellence Award in the Small Business category. This
award recognizes the importance of exceptional customer service
in today’s competitive global economy.
“Despite overwhelmingly strong competition, AppRiver exhibited
true customer service excellence to be recognized among the top
of CSIA’s International Service Excellence Awards,” said Brett
Whitford, Secretary-General of the International Council of
Customer Service Organizations.
“Our judges were pleased at the level of submissions
from all of the vendors entering this year’s competition, so for
AppRiver to be named a winner of this prestigious award it is a
testament to the consistency and determination unrivaled in the
service community.”
Judging criteria for The International Service Excellence Awards
is based on the very rigorous International Customer Service
Standard (ICSS), which was established in 1999 as a benchmark
and certification for customer service management systems around
the world. It provides a comprehensive and practical framework
to assist organizations to deliver consistently high levels of
service.
“It is an honor to be named an International Service Excellence
Award winner,” said Michael Murdoch, CEO, AppRiver. “We
attribute this recognition to our extremely loyal customer base.
Companies of all sizes continue to see the value in the
Software-as-a-Service model to address the e-mail and Web
security challenges they are facing.”
AppRiver was founded in 2002 when co-founders Michael Murdoch
and Joel Smith, CTO, shared a vision to provide business-grade
e-mail and Web security solutions to businesses of all sizes,
without the need for software or hardware.
To sustain high performance and continue superior business
results, AppRiver approaches business with a focus on creating a
positive customer experience from first contact to “post-op”
support. This unique customer-centric methodology adds great
value to AppRiver as it differentiates the company from others
in the market. In fact, the AppRiver Phenomenal Customer Care™
model has become a hallmark of the company’s success throughout
the years.
About AppRiver
AppRiver is a Software-as-a-Service (SaaS) provider offering
award-winning e-mail and Web security solutions to businesses of
all sizes. Info: www.appriver.com.
About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is to be the
professional body of choice for customer service leaders across
the US. Email: info@serviceinstitute.com.
