AmerenUE Recognized for Customer Satisfaction Excellence
USA - J.D. Power and Associates has recognized AmerenUEfor customer satisfaction
excellence as part of its Certified Call Center Program..
The award was based on a random survey of AmerenUE customers who
had made recent contact with its call centers.
AmerenUE call centers were evaluated on convenience of operating
hours, ease of reaching a representative, courtesy, knowledge,
customer concern, usefulness of the information provided and
timely resolution. The company performed within the top 20
percent of customer service scores.
Mark Miller, senior director of client services at J.D. Power
and Associates said:
"Call center customers were particularly pleased with the
resolution of their problems, as well as the courtesy and
knowledge of customer service representatives."
