Always Be Upfront And Honest
Always be upfront and Honest - honesty is still the best policy around.
When we are upfront and honest with a customer, in every situation, your reputation will be firmly established.
A good business reputation is something that money cant buy
and is quite priceless when you think of the ramifications of
the alternative.
If your business makes it a habit to always have honesty and
integrity in all of their dealings, customers will sit up and
take notice.
Honesty is devoid in many places today and the idea of “making a quick buck” has taken the place of: “we really don’t have that in stock right now, but if you would like, I can offer a replacement for you”, or how about this: “that sandwich has been sitting in the tray for about an hour, can I make you a fresh one?”
That customer will be shocked, probably to the point they
might even be speechless.
Give them that honesty and integrity every time and your
business will grow by reputation. The more people can trust you
personally, and trust that your company will be forthright and
honest with them, the more they will continue to patronize your
establishment.
Never, ever lie to a customer under any circumstance. If
something isn’t so, say so. If it is, then say it is. Wouldn’t
it be refreshing to get back to the days where a man’s handshake
was as good as his word? That concept is Old fashioned you say?
Maybe so, but it still works.
About the Author
Galen is CEO of the Direct Sales Company Shopping In The South. He has been directly involved with human relations and customer service work for over fifteen years. Possessing a wealth of knowledge in the areas of customer service and hospitality he truly enjoys working with people. To contact him to speak to your group or organization you can reach him at: galen@shoppinginthesouth.com or (803) 322-3162.
