AirRoad on LAA Merit for Service Excellence
Australia - Road transport company consistently sets the bar for supply chain..
For their contributions across a number of logistics industry
categories, premium courier service firm AirRoad is one of the
few industry players the LAA cited during the organisation’s
Leadership in Logistics Awards and 25th Anniversary Dinner held
at the Customs House last September.
The LAA’s Robert Lamb Leadership in Logistics Customer Support,
System and Services Award is one of only ten awards the LAA
presented to this year’s top performing logistics companies to
recognise the exemplary roles they each consistently played in
setting the bar for the entire supply chain network.
Through a statement posted on the company website, AirRoad
Manager Christine Goodchild hails the achievement as a result of
the AirRoad Customer Service team’s sustained dedication and
efforts at providing personalised responses to client needs. She
points out that AirRoad has a Customer Support team in each
state depot to assure that every step of the pickup and delivery
operation is closely monitored and successfully carried out.
AirRoad also runs a centralised call centre in Sydney, with a
dedicated 1300 phone number steering calls directly to a support
line that allows corporate clients to speak and work with a
knowledgeable freight consultant to address their concerns.
The company’s consumer and small business arm AirRoad Direct,
which handles all heavy-freight road transport services, allows
clients to book online with just a credit card – without
requiring them to have an AirRoad account – which is something
that most of their competitors don't allow.
Goodchild underscored the company’s strong commitment to
maintaining this level of accessibility and personalised service
as “...an excellent way to ensure all (their) clients get the
outstanding customer service experience that AirRoad is known
for.”
The 100% Australian AirRoad Direct service features
electronically controlled and maintained security systems, and a
five-point digital freight-tracking and scanning protocol that
makes sure all deliveries are handled right.
It even offers free transit warranty and free money back
guarantee in most cases where the consignment is not delivered
in full and on time, a feature that a lot of their competitors
also don't have.
Both AirRoad and AirRoad Direct have the best Delivery in Full
and On Time (DIFOT) delivery score in the industry, and strive
to deliver over 98% of consignments in full and on time.
AirRoad is also an ISO 9001 certified business, which
demonstrates its commitment to quality.
About AirRoad Direct
CAirRoad Direct is a 100% Australian road transport trucking
company that specialises in Australia-wide heavy freights like
automotive parts, building materials and other shipments that
are too heavy for Australia Post as well as those set for too
far a distance for parcel services.
Info:
www.airroaddirect.com.au.
