Airline Launches Travel Assistance Service
Posted 3rd April 2008
Canada -- Air Canada has launched a new travel assistance
service for customers affected by unexpected travel disruptions.
The new service, called "On My Way," provides customers with speedy phone
access to specially trained Air Canada customer service agents who will
provide travel and accommodation solutions for customers whose plans have
been disrupted by factors such as adverse weather conditions or airport and
air traffic delays.
Air Canada say they will find alternate flights on Air Canada or other
airlines and if required will provide complimentary hotel accommodations and
meals.
Air Canada's customers are being asked to pay for the new service: $25 for
short-haul flights and $35 for long haul flights.