Airline Launches Travel Assistance Service
Canada -- Air Canada has launched a new travel
assistance service for customers affected by unexpected travel
disruptions.
The new service, called "On My Way," provides customers with
speedy phone access to specially trained Air Canada customer
service agents who will provide travel and accommodation
solutions for customers whose plans have been disrupted by
factors such as adverse weather conditions or airport and air
traffic delays.
Air Canada say they will find alternate flights on Air Canada or
other airlines and if required will provide complimentary hotel
accommodations and meals.
Air Canada's customers are being asked to pay for the new
service: $25 for short-haul flights and $35 for long haul
flights.
