ADA Technology Services Gains Service Desk Institute Accreditation
United Kingdom - Six month of rigorous auditing results in SDI award for ADA
The West Sussex-based IT managed services and co-sourcing
provider now shares the international quality mark with O2,
Sodexo and Linklaters across countries and regions including the
USA, China, Scandinavia and Europe.
SDI is a professional organisation that recognises companies
demonstrating a commitment to providing enhanced IT service and
support in line with global best practice industry standards.
ADA's service desk team can now evaluate its performance against
an international framework of standards and deliver complete
operational
transparency across its entire customer base.
The worldwide 3 star accreditation demonstrates that ADA is
able to increase customer service levels by more efficiently
documenting and evaluating processes and procedures.
On receiving a 3 star accreditation Robert Sage, Head of Support
Services at ADA, said:
"ADA strives to ensure that our work is aligned to the goals
of the clients we serve and that we enable our own people to be
the best they can be. The SDI 3 star accreditation recognises
this and demonstrates how ADA is a world-class customer-led
organisation. I am delighted to be part of one of only a handful
of organisations throughout the world to have secured this high
standard and proud to have a team that has worked tirelessly to
achieve it."
The 3 star rating was awarded to ADA following a six month
rigorous auditing programme, which assessed ADA's: leadership;
policy and strategy; people management; partnerships and
resources; processes; people satisfaction; customer
satisfaction; performance results and Corporate Social
Responsibility.
Howard Kendall, SDI's Chairman and Master Auditor, added:
"Maintaining exceptional service standards whilst going
through a period of high growth is a difficult task however ADA
has achieved this by demonstrating an unwavering commitment to
its customers. There is no question that ADA has met with
international Service Desk Standards and a 3 star accreditation
is testament to their ability to deliver world-class customer
service levels and rewards their dedication to continual
improvement."
About ADA Technology Services
ADA combines strategic business understanding with technical
expertise to deliver unrivalled levels of IT support. Through
developing strategic partnerships with its clients and
integrating their in-house services with ADA's outsourcing
expertise, ADA can help maximise both performance and
profitability. Info:
www.ada.co.uk.
About Service Desk Institute (SDI)
Founded in 1988 by Howard Kendall, the Service Desk Institute
(SDI) is the leading authority on service desk and IT support
related issues, providing specialist information and research
about the technologies, tools and trends of the industry. It is
Europe's only support network for IT service desk professionals,
and its 800 organisation members span numerous industries. Info:
www.sdi-europe.com.
