About us

Welcome to CSM - The Journal & Resource for Customer Service Managers & Professionals.

After being a Customer Service Manager for several years, I am very pleased to become the publisher and editor of CSM - a free service which aims to help the thousands of dedicated professionals working in customer service around the world.

Bringing you news, tools, articles & resources CSM aims to be the website of choice for Customer Service Managers & professionals.

Our community is growing every day with people who are passionate about great customer service!

We always appreciate your feedback and suggestions, especially regarding the topics you would like us to cover on the site - and if you are a budding writer it would be great if you could contribute an article or two!

Finally, don't forget to join CSM - you'll be able to do all this and more..

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Ian Miller, Editor