Welcome to CSM - The Journal & Resource for Customer Service
Managers & Professionals.
After being a Customer Service Manager for several years, I am
very pleased to become the publisher and editor of CSM - a free service
which aims to help the thousands of dedicated professionals
working in customer service around the world.
Bringing you news, tools, articles & resources CSM aims to be
the website of choice for Customer Service Managers &
Our community is growing
every day with people who are passionate about great customer
We always appreciate your feedback and suggestions, especially
regarding the topics you would like us to cover on the site -
and if you are a budding writer it would be great if you could
contribute an article or two!
Finally, don't forget to join CSM - you'll be able to do all
this and more..
use the forums
ask the expert
Ian Miller, Editor