Lloyds Bank Receives Thousands of Customer Complaints
United Kingdom- UK bank faces almost 2,000 complaints per day
The Independent newspaper reports that the Lloyds Banking
Group are receiving almost 2,000 complaints per day.
Figures reveal that during the six months to the end of June the
bank received 288,717 complaints, more than any similar bank in
the UK.
12% of complaints were upheld, with a number of cased dealing to
unauthorised overdraft charges rejected.
The bank faced more than 41,000 complaints relating to
insurance products, mostly relating to the mis-selling of
payment protection insurance (PPI).
Other banks such as the the Halifax, Intelligent Finance and
Birmingham Midshires received approximately 68,000 complaints in
the same period.
The Independent newspaper quoted a Lloyds Banking Group
spokeswoman on the matter:
"Our relationship with our customers is at the heart of our
business and we take all feedback very seriously. Like every
organisation we know there are areas where we can improve and
we're working with our customers to do just that."
