Welcome to Customer Service Manager.com. CSM is the web's leading community for customer service professionals - bringing you news, reviews and articles our aim is help improve customer service worldwide!
EDITOR'S PICKS
|
The Expanding Universe of Customer Service by Andrea Kalli  How
we care for customers is changing. Welcome to the
world of social media... |
Do Deliveries Negatively Impact Your
Business? by Brian Culley  Brian
Culley looks at the impact deliveries have on your
ability to provide excellent customer care.. |
|
Another Customer Service Opportunity Missed by Lydia Ramsey  Lydia
Ramsey reports on a missed opportunity to delight
her.. |
Create Your Ideal Client Profile by Electra Ford  Learn
how you can develop more meaningful
relationships by creating your ideal client
profile... |
|
10 Tips For Impeccable Customer Service by Bill Hogg  Bill
Hogg presents his top ten tips for providing
outstanding customer service.. |
Effective Complaint Management by Fernando Krasovitzky  Remember
the last time you had a problem and made a
complaint. Were you delighted with the outcome? |
|
Recession Rollercoaster - Variety is key by Derek Bishop  Derek Bishop explains how UK visitor attractions need to generate the ‘wow’ factor.. |
The Customer
Service Tree by Britta Haraldson  Money
can grow on trees, customer trees that is, and the
bigger the tree the more money leaves can grow.. |
LATEST NEWS
Bank Enhances Customer Service With SmartCenter
Service Survey Says Customers are Ignored
National Customer Service Awards Winners Announced
New
Customer Services Manager for Autoglass
Contact Center to Implement Customer Contact Solution
Survey Reveals Customer Service Channel Usage
Customer
Service Executive of The Year Named
Pension Centre
Wins Customer Service Award
Top Ten
Customer Service Trends for 2010
Insurance
Customers Happy With Service
AppRiver Wins International Service Excellence Award
New Customer
Service Center Opens
TeamSupport Now Available on Salesforce.com
Survey
Shows Cost of Poor Customer Service
IN THE FORUM
Management question
CSM software
Congratulate customer service team member
Customer service standard for a gymnasium
Angry customer follow up
Communication Skills in Service
Team Motivation
Customer service manager probation preview
Customer Services Manager interview
